Estate Grown, Crafted & Bottled Wines & Ciders

Shipping & Returns

Shipping

In order to place an order with us at lostlake.com.au you must be over the age of 18 years.

Once your order has been place you will receive an email confirming all of the details of your order.

Your order will be sent out next business day. Depending on your delivery location, your order will be sent out by Couriers Please, Toll, or our own lostlake.com.au staff.

All orders will be packed into cardboard boxes for delivery and bubble will be used to protect all orders being sent out via couriers.

Please find below shipping rates to your area:

Bottles / Cider Cartons <6   6-12  12+ 
Perth Metro $4.95 $0.00 $0.00
WA- Country Near $14.95 $7.95 $4.95
WA- Country Far $14.95 $12.95 $7.95

 

Returns

Customers must ensure they check that their shopping cart is correct before checking out. We are unable to issue refunds for products that have been mistakenly ordered.

All returns claims must be lodged via email to sales@lostlake.com.au within 7 days of the customers receival of the order and must include the original invoice number correlating to the order in question.

Return claims lodged outside this period will be assessed on an individual basis by Lostlake.com.au.

After you have lodged your return claim, you will receive an email from Lotslake.com.au management confirming the receipt of the claim and issuing further instructions to complete your return and receive your refund.



Warning

Under the Liquor Control Act 1988, it is an offense to sell or supply liquor to a person under the age of 18 years on a licensed or regulated premises; or for a person under the age of 18 years to purchase, or attempt to purchase, liquor on licensed or regulated premises.

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Lost Lake Wines
14591 Vasse Highway, Eastbrook 6260 WA
p: (08) 9776 1251 | e: sales@lostlake.com.au
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